At CW Electrical Kingswinford, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent via one of the methods on our contact page.

1. Who are we?

We are CW Electrical Kingswinford Ltd, a UK limited company providing electrical services in Brierley Hill, Stourbridge and surrounding areas, Registration Number: 07945456.

Full contact details can be found here: http://cwe.getsited.co.uk/contact-us

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our service.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our orders to our customers, and to respond to business enquiries. The table in section 3.1 below outlines what information we collect, and for what purpose.

3.0. Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

3.1. Details

The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

NameWhatLegal GroundPurpose3rd Parties Data Retention
EmailProspect, customer & supplier contact informationContractTo allow initial and ongoing contact with prospects, customers, suppliers, etc.FasthostsUntil request for deletion.
AnalyticsWebsite visitor behaviour (anonymised – full IP address is NOT stored)Legitimate interestsTo analyse popular content, website performance, etc – so we can further improve.Google Analytics14 months
Server LogsIP addressLegal obligationTo help prevent DoS (Denial of Service) attacks; for website security and diagnostics.UKDedicated, website managed by GetSited Ltd
Server logs are stored for up to 1 year.
Email ServicesEmail addressesContractTo send transactional email from contact forms on our websiteMailgunShort term mail logs for successful email delivery from our contact form to our email address. Details available here
DNS Log DataIP address, system configuration information, etcLegitimate interestsCloudflare provides DNS, web optimization and security services for our websitesCloudflareStored indefinitely

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide the personal data we hold on record about you within one month of receipt.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

5. Use of ‘cookies’

Like many other websites, the CW Electrical Kingswinford website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

The following list outlines what we use cookies for:

  • Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible. The Google Analytics data collected and stored is anonymous and does not contain any personal data or identify you. Google Analytics Cookie Policy is available here. This tracking is not compulsory and you can opt out by following this link:
    https://tools.google.com/dlpage/gaoptout

By using and browsing the CW Electrical Kingswinford website, you consent to cookies being used in accordance with this Policy.

If you do not consent, please use the Analytics opt-out tool above, turn off cookies, or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

6. Security

CW Electrical Kingswinford takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

7. Data Breaches

Where appropriate, CW Electrical Kingswinford will promptly notify you of any unauthorized access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.